Our Courses
Discover more about our extensive range of courses we offer.
All of our courses can be delivered online or face-to-face and are flexible to enable you to learn at a time that suits you.
Employability
The 3 day Preparation for Work course focusses on getting you skilled up to apply for and secure your dream job.
Developed in partnership with employers, this interactive and detailed course will focus on the jobs you want to apply for and make sure that you stand out from other applicants.
The course includes:
- Creating a bespoke CV
- Applying for a job
- Preparing for an interview
- Interview skills and techniques
Self-employment support
Level 1 Understanding Enterprise is the course you need if you want to go self-employed or start a business of your own.
Designed to help you plan your business around your needs and timeframe, this course will give you the skills and information to turn your dream into reality.
The course includes:
- Understanding the skills and knowledge required to run a business
- Understanding the opportunities and risks within business
- Understanding how to access help and support in business
Passenger Vehicle Safety
Level 2 Certificate in the Introduction to the role of the Professional Taxi and Private Hire Driver is the course you need if you want to transport passengers.
The course includes:
- Health and safety in the taxi and private hire work environment
- Road safety when driving passengers in a taxi or private hire vehicle.
- Professional customer service in the taxi and private hire industry
- Taxi and private hire vehicle maintenance and safety inspections.
- The regulatory framework of the taxi and private hire industry
- The transporting of parcels, luggage and other items in the taxi and private hire industries
Customer Service
Customer Service Level 1 and 2 are designed to give you the skills and knowledge if your planning on working with the general public in retail, hospitality or any role working in a front facing role with customers.
The course includes:
- The principles of customer service.
- How customers’ needs and expectations are formed.
- The interpersonal skills and behaviours required for working in customer service.
- The principles of responding to customers problems or complaints.
- Introduction to ESOL Fundamentals
- Awareness of Child Sexual Exploitation
- Awareness of the Safeguarding & PREVENT Strategies
Health & Safety
Health & Safety at Work Level 1 and 2 is the course you need in any work place environment. This qualification is applicable to all workplaces and will give you the additional edge over others.
The course includes:
- Understanding the responsibilities of employers and employees and the benefits of good health and safety.
- Know the steps to a risk assessment and how to reduce accidents, near misses and ill-health, typical hazards and controls in a workplace.
- Recognise the causes of accidents, near misses and ill-health, emergency procedures and the importance of recording accidents, near misses and ill-health.
- Fire Marshal
- Food Safety Level 1 and 2
Health & Social Care
The Care Certificate is designed by leading experts in health and social care to give you the foundational knowledge to start a job in caring for others.
The course includes:
- Understand your role
- Duty of care
- Equality and diversity
- Working in a person-centred way
- Communication
- Privacy and dignity
- Fluids and nutrition
- Mental health, dementia and learning disability
- Safeguarding adults
- Safeguarding children
- Basic life support
- Health and safety
- Handling information
- Infection prevention and control
Youth Work
Level 2 in Youth Work Principles is the starting point for you if your looking to work with young people as a career. Ideal for those volunteering or working within youth clubs or organisations that work with young people.
The course includes:
- The theory of youth work
- Safeguarding in a youth work setting
- Young people’s development
- Engaging and communicating with young people.
Stewarding and Spectator Safety
Level 2 in Spectator Safety and Stewarding is the ideal course for anyone who is looking to work at live events such as football matches, music events, in hospitality or in any public facing role.
The course includes:
- Preparing for spectator events
- Controlling the entry, exit and movement of people at spectator events
- Monitoring spectators and deal with crowd problems
- Dealing with accidents and emergencies
- Managing conflict
- Supporting the work of the team and organisation
Contact info
info@sme-enterprise.co.uk
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